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Frequently Asked Questions

  • Where do you deliver?
    We're currently delivering to a limited number of Charlotte and Fort Mill, SC zip codes—we're a very small team and determined our delivery zone based off of our current location. We hope to expand throughout Charlotte very quickly, so please stay tuned and let us know where you'd like us to deliver next. You can view our current delivery zone here.
  • How does delivery work?
    Part of the reason we started Boukai was being fed up with traditional, expensive floral delivery costs. We think it should be included, which is why we're happy to offer free delivery on next day orders. Just place your order by 5PM EST for next day delivery. We'll hand deliver your beautiful Boukai between the hours of 9AM–6PM EST. If your recipient is unavailable we'll make sure to leave their flowers in a safe, discreet place. Please note: we are unable to make multiple delivery attempts or deliver at specific time slots.
  • My flowers don't look like the photo. Now what?
    No two Boukai's are the same! In order to offer our affordable prices, we limit waste and source our flowers fresh each day. We cannot gaurantee our inventory from day to day, so specific blooms may vary with each order. Each arrangement is truly unique and we work hard to make sure your Boukai is beautiful and one-of-a-kind. If you are unhappy with your purchase, please email us immediately at
  • How do you you select each organization that you donate to?
    Glad you asked. Community is a big deal and we want to make sure that we're always supporting the people around us. We choose one organization per quarter that supports a cause we truly care about and donate our profits at end of quarter. Every penny counts, and very purchase matters. If you have a great organization you'd like to recommend, please do so in the form below.

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